Salon & Privacy policy

The Beauty Lounge ensures that all your personal and business information is kept secure and confidential.

INFORMATION PRIVACY

This statement provides you with details of the type of information we may obtain from you, how we store and use your information and how we protect your privacy.

For the purpose of the Data Protection Act 1998, the Data Controller is Marielena Morra trading under the name The Beauty Lounge.

HOW WE OBTAIN YOUR INFORMATION

We may collect and process the following data about you:

  • Information and personal details including contact details that you provide through interacting with the contact form on this website or through interaction with our social media pages, including Facebook and Instagram.

  • When you contact us, we may keep a record of that correspondence together with your name, address, email address and phone number.

WHAT WE DO WITH YOUR INFORMATION

Your information may be used to help us provide my services in the following ways:

  • To provide the services detailed on this website.

  • To provide information or services that you have requested from us or which I feel are relevant to you.

  • To notify you with regards to services you receive from me.

  • To advertise work created for you.

WHERE WE STORE YOUR DATA

We take all reasonable steps to ensure that your data and personal information is kept secure and protected at all times.

All information you provide to The Beauty Lounge is stored on our secure database and on password-protected computer files. All reasonable steps are taken to prevent unauthorised access to all personal data files.

YOUR RIGHTS AND CONSENT

Your personal information is collected only with your consent. By using the contact form or contact details on this website, or purchasing treatments fromThe Beauty Lounge, you are giving your consent for your personal details to be stored by us.

You have the right to request that we remove this data at any time. If you do not wish to receive further communication from The Beauty Lounge, please notify us at

  • LATE CANCELLATIONS 

    We understand that emergencies happen. If you need to cancel your appointment, we simply ask that you notify us of any cancellations or reschedulings at least 24 hours prior to the appointment. If the booking was made on the same day, notify us at least 3 hours prior. Cancellations that break these rules will lose their deposit.

  • LATE ARRIVALS

    In order to respect the time of both our clients and our staff, we ask you to arrive on time for your appointment. Clients arriving more than 15 minutes late will be imposed with a £10 fee and clients arriving more than 30 minutes late will forfeit the original appointment and be rescheduled.

  • NO-SHOWS

    In the case of missing your appointment, you will lose your deposit and there will be no refund. Two or more missed appointments will require A full payment of service when wanting to reschedule moving forward.

  • SERVICE GUARANTEE

    Your satisfaction is our highest priority. If you are not completely content, please let us know during your treatment or within 24-48 hours after your service has been performed. We are committed to making any needed corrections and ask you to come in for an evaluation.

  • HEALTH HISTORY

    For your comfort and safety, please notify our specialists if you have allergies, any physical issues or disabilities, or if you are pregnant. If you experience discomfort or any other symptoms during the treatment, please alert your service provider immediately.

  • RIGHT TO REFUSE SERVICE

    Our salon staff has the right to refuse service to anyone behaving improperly, intoxicated or if their state of health may influence the effects of the service.

  • REFUNDS POLICY

    We do not offer refunds after the appointment has been completed, If not happy with the service it has to be mentioned during the appointment.